Sign in to Govern365
This page explains how to log in with your work email and password. It matches the Welcome back screen in the web app (/login).
How to sign in
- Open the sign-in page (often
/login). - Enter your work email, then choose Continue.
- Confirm the email shown is correct (use Change if you need to edit it).
- Enter your password. You can use Show password / Hide password to check what you typed.
- Choose Sign in.
After a successful sign-in, the app sends you to the right place for your account (for example the Dashboard, first-time onboarding, or create workspace), depending on your setup.
What each field means
| Field | Meaning |
|---|---|
| Work email | The same email address you used when your Govern365 account was created. It is not case-sensitive when sent to the server (the app normalizes it). |
| Password | The secret you chose (or that was set for you). There is no "Remember me" checkbox on this screen — staying signed in depends on your browser and how long your session token remains valid (see technical docs if needed). |
Links on the sign-in screen
| Link / control | What it does |
|---|---|
| Forgot password? | Goes to /forgot-password. Enter your email there; if the address is registered, you will receive a message and (when email is working) a reset link. The app does not tell you whether an unknown email exists (to protect your privacy). |
| Create an account | Goes to /register for new self-serve registration (only when your organization allows it). |
Messages you might see (and what to do)
On the form (before or instead of the server)
| Message | Meaning | What to do |
|---|---|---|
| Email is required. | Continue was used with an empty email. | Enter your email. |
| Please enter a valid email address. | The email does not look like a valid address. | Fix typos; include @ and a domain. |
| Password is required. | Sign in was used with an empty password. | Enter your password. |
After Sign in (from the server)
The app prefers the server's message when it can read it.
| Message | Typical meaning | What to do |
|---|---|---|
| Invalid email or password | Either the email is not registered, or the password does not match. The app uses one message for both cases so strangers cannot discover which emails exist. | Double-check email and password. Use Forgot password? if you forgot the password. |
| Account is deactivated | The account exists but is treated as inactive (deletedAt / deactivation path in the product). | Contact your workspace administrator or Govern365 support. |
| Validation failed | The server rejected the email or password format (details may be in a separate list the screen might not show line by line). | Fix the email format; ensure the password field is not empty. |
| Invalid email or password (fallback) | If the app cannot read the server message, you may still see this generic text from the client. | Check your connection and try again; if it persists, contact support. |
There is no separate on-screen message such as "user not found" or "wrong password only" — both are covered by Invalid email or password when the server responds that way.
Forgot your password?
- On the password step, open Forgot password? (or go directly to
/forgot-password). - Enter the email for your account and submit.
- You should see a confirmation-style message such as: If that email is registered, a reset link has been sent.
- If the email is in the system, check your inbox (and spam) for the reset message.
- If you do not receive mail, confirm the address, try again, or ask your IT team whether outbound mail is blocked.
Still stuck?
- Confirm Caps Lock and keyboard layout when typing the password.
- Try another browser or a private window to rule out extensions blocking cookies or storage.
- Ask your admin whether your organization uses a different entry URL or single sign-on (this app's email/password flow is documented here).