Forgot or reset your password
Govern365 splits recovery into two steps: request a reset link, then open the email and set a new password.
Step 1 — Request a reset link
If you are already signed in, Forgot password? may send you to the dashboard instead of the form. Sign out first, or use a private window.
- From the sign-in screen, open Forgot password?
- Enter your email address and choose Send reset link (the button shows Sending link… while it runs).
What you see after submitting
- Success: A green panel titled Check your inbox explains that if your email is registered, a password reset link was sent, and that the link expires in 1 hour. It also suggests checking spam.
- The same success layout shows the email address you typed (so you can confirm it).
The server always responds with the same outcome text whether or not the address exists (so strangers cannot discover which emails are registered). The in-app success copy is written to match that behavior.
If something fails before success
- The page can show a red error banner with a generic message when the request fails (for example Something went wrong. Please try again. when the app cannot read a clearer server message).
Back to sign in
- ← Back to sign in returns to the sign-in screen.
Step 2 — Email
If your account exists and email delivery works, you receive an email with subject Reset your Govern365 password. It includes:
- A short explanation and a Reset password button.
- Text stating the link expires in 1 hour.
- A note that if you did not request a reset, you can ignore the email.
The button opens the Set new password page in the app.
Step 3 — Set a new password
- Open the link from the email.
- You should see Set new password with New password and Confirm new password fields, show/hide toggles, and the same style of password requirement checklist as other flows once you focus the password field (length, letter, number, special character).
- Choose Update password (shows Updating password… while submitting).
After a successful reset
- A green Password updated successfully message appears, and the app redirects you to sign in after a few seconds (about three seconds in the current client).
If the link is missing or invalid
- If the link is incomplete, you see Invalid or missing reset link. Use Forgot password again.
- If the link is wrong or expired, you may see Reset link is invalid or has expired. Please request a new one. Use Forgot password again to get a new email.
Confirm password
- Passwords must match before you can submit.
Back to sign in
- ← Back to sign in is available on this page as well.
How this fits with sign-in
- After you reset, use Sign in with your email and the new password.
- This flow is separate from Accept a workspace invitation (invite links are different).